Avoya Journey lately launched a brand new communication know-how known as Avoya Conversations. The brand new know-how presents unbiased businesses within the Avoya community the flexibility to speak with purchasers through SMS by means of an easy-to-use system built-in with Agent Energy, Avoya’s patented SaaS know-how. The preliminary rollout of the brand new know-how will provide textual content messaging, whereas future phases will embrace varied totally built-in communication choices, reminiscent of stay chat, third-party apps like WhatsApp and extra.
Avoya Conversations is designed to be a traveler-centric service geared toward offering communication choices primarily based on every traveller’s particular person communication preferences (e.g. SMS, e mail, telephone, and so forth.). The combination of know-how into the Avoya platform allows real-time communication by means of Agent Energy CRM, the place vacationers and businesses can join instantly. With Avoya Conversations, advisers can talk from an interface on any…
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