Journal cites the pliability and pace of its contact heart platform to shortly transition enterprise communication from onsite to distant throughout pandemic.
— Jeff Mains, CEO
PLANO, TEXAS, UNITED STATES, February 24, 2021 /EINPresswire.com/ — Intelligent Contacts, which supplies omnichannel communications and income cycle administration instruments for among the largest accounts receivables organizations and hospital methods within the US, has been named Firm of the Yr by The Technology Era.
The journal checked out how tradition, adaptability, and buyer satisfaction drive improvements in know-how and affect higher creativity and objective within the market.
“On behalf of the complete Clever Contacts workforce, we’re honored to be named Firm of the Yr for 2021 by The Expertise Period journal,” mentioned CEO Jeff Mains. “In a 12 months in contrast to something we’ve ever seen, we’ve been capable of adapt and assist navigate our purchasers by way of obstacles none of us noticed coming.”
Revolutionary Expertise Adapts and Responds to Unexpected Obstacles
“The pandemic had an financial influence in virtually each trade and our purchasers have been no exception,” mentioned Mains. “A couple of of our purchasers noticed drops in enterprise and nonetheless haven’t totally recovered, however others tailored and rebounded shortly. Most of our purchasers confronted the speedy problem of transitioning 100s of staff from the workplace to house. We have been capable of make that transition fast and painless.”
Clever Contacts’ contact center software is cloud-based, and so they already supported a number of purchasers deploying a distant, work-from-anywhere atmosphere. Moreover, the majority of these work-from-anywhere companies have been within the monetary companies trade, and required the very best stage of knowledge safety.
“Our software program may be accessed securely from wherever and client knowledge is at all times protected. It’s designed to present management full and full visibility throughout their contact heart—no matter the place staff are working,” mentioned Jeff Mains.
The best stage of innovation is software program that solves extremely complicated issues by way of a easy consumer interface
Firms select Clever Contacts as a result of they wish to improve productiveness and efficiency whereas eradicating operational complexity. Companies at the moment are on the lookout for know-how that doesn’t require devoted IT workers to assist or handle. Firms need know-how that works, doesn’t include a 200-page handbook, and may be configured by the identical individuals who use it every single day.
“We don’t actually have a handbook for our merchandise,” mentioned Mains. “If we design an answer that requires a product handbook, we’ve constructed it mistaken. We’ve stayed forward of the curve by constructing merchandise that may be configured and managed by our purchasers’ current operations workforce.”
Communication and cost options that be taught from the patron
As huge knowledge and machine studying develop into extra essential to bettering business-to-consumer interactions, Clever Contacts’ has develop into a real pioneer in utilizing AI, automation, and real-time efficiency dashboards to assist purchasers leverage their very own knowledge to drive actionable outcomes.
“Throughout the billions of buyer interactions happening inside our communication and cost instruments there’s a tremendous alternative to get exponentially higher by way of machine studying,” mentioned Mains. “What may need taken a enterprise 20 years to know may be captured in days by way of machine studying. AI can’t substitute the necessity for human interplay. However it will possibly assist easy out among the tough edges.”
Within the age of huge knowledge, safety is the king.
Offering communication and cost options for among the most heavily-regulated industries—together with healthcare, monetary companies, EBOs, and authorities—additionally requires adhering to the very best safety and compliance requirements.
“We’ve designed our know-how to not solely be consumer-focused and non-techie, but it surely additionally should meet the complete spectrum of compliance requirements,” mentioned Mains.
These requirements embrace complying to TCPA and FDCPA rules, in addition to the most recent guidelines handed down by the CFPB.
As a PCI-DSS Degree 1 Service Supplier, Clever Contacts maintains the very best ranges of knowledge safety certifications required to deal with excessive volumes of delicate client info and bank card knowledge.
As huge knowledge continues to be a robust instrument in serving to companies develop into simpler and environment friendly, Clever Contacts is on the forefront of delivering progressive options and options that make every of these client interactions extra participating, significant, customized, and worthwhile.
About Clever Contacts
Clever Contacts gives omnichannel communication and cost Software program-as-a-Service (SaaS) purposes for BPO, healthcare, monetary companies, authorities, and academic establishments. Its’ Clever cloud contact heart software program supplies enterprise-level inbound and outbound name heart performance that features skills-based name routing, cost IVRs, a TCPA-compliant auto dialer with predictive and energy dialing modes, in addition to name recording and voice analytics.
Clever Portal is a web-based cost portal that enables customers to see and handle their payments or delinquent unpaid balances, choose or create their very own cost plan, or nearly negotiate a last cost to settle their account.
To be taught extra about Clever Contacts and the fully-compliant contact heart options it gives, name 800-214-7490, e mail firstname.lastname@example.org or go to on-line at IntelligentContacts.Com.